Q. What is the turnaround time for delivery on personalised items?
A. For personalised items the delivery time is 7-10 working days and during our busier periods this could be up to 14 working days.
Q. What can I personalise?
A. You can personalise your covers and/or the insides of our resources – simply look out for our blue '' logo on products which can be personalised.
For your ease, you can add your setting name and/or logo to your covers via our online service – simply click on the blue personalisation button (). Alternatively, please feel free to contact us directly to arrange this.
If you wish to personalise your resources even further – for example, by adding your setting name to the inside pages of a resource or by customising the product to meet your setting's individual needs, simply contact us to discuss further and receive a free design quote.
Q. I have designed my own product and would like this making into a printed resource. Am I able to do this?
A. Absolutely! Simply contact us with your design brief and we'll get in touch to discuss in more detail. Our experienced designers and low-cost high-tech printing facilities will ensure that your ideas are turned into high quality professional products.
Q. I require a resource for my setting but I cannot see it in your shop. Can you make this for me?
A. Simply contact us with your design brief and we will get in touch with you to discuss further.
Q. How can I re-order my personalised items?
A. We would ask that you email or call us to place your order; specifying which items you have personalised and the quantity required. We will then place your order manually for you and send you a confirmation.
Once you have placed your personalised order and approved the proofs, we are unable to accept any liability for errors or emissions.
A. We strive to ensure your absolute satisfaction. However, if you are not wholly satisfied with your product please let us know as soon as you can, together with details of the fault and how it has affected your use of the item. Refunds will be made for any shortage, defect in condition, failure of item to correspond with order or non-delivery. Please see our T&Cs for further details.
Q. Do you offer any exchanges?
A. We can exchange items for any item shortages, damage, defect in condition, failure to correspond with order or non-delivery. Please see our T&Cs for further details.
As per our T&Cs, we will not refund or exchange items that have been damaged or used by the setting. .